Today I spent two hours attending a usability study. The lab was cool with lots of monitors and the one way mirror. It was fascinating to watch someone trying to use our product. I actually learned about a few features that the participant discovered in only two hours that I hadn’t yet discovered in four weeks. I also watched them experience, first hand, some of the problems with our product.
If you’re in Seattle and want some free software (worth up to $500 depending on what you pick) and want to try unreleased beta software the public hasn’t seen just sign up at the usability site.